KEEPING YOUR CUSTOMERS


Happy and loyal customers are more likely to repurchase and refer friends and family to your brands. And, it’s easier to keep your customers than find new ones. At AVALA, we listen to your customers, then use specialized retention strategies to help you keep them.

The AVALA customer conversion methods will help you:

  • Measure customer satisfaction throughout the ownership cycle
  • Identify drivers of brand and/or category defection
  • Create loyalty with experiential programs
  • Identify opportunities for up-sell and cross-sell

We provide the following customer centric services…

Enhance The Ownership Experience
  • Customer Satisfaction Index (CSI)
  • Problems Per 100 (PP100) Research
  • Product Ownership Satisfaction Index
  • Loyalty Programs/Owners Clubs
  • Purchasing Process Satisfaction
  • Service Experience Satisfaction
Generate Customer Contact Initiatives
  • Ownership CRM Programs
  • Customer Contact Center
  • New Product Previews
Enhance Sales Channels
  • Competitive Comparison Databases
  • Operational Assessments
  • Mystery Shops
  • Incentive Programs
  • Dealer Certification Programs
  • Sales and Product Training