The Avala Marketing Group...Connecting Brands With Consumers

Strengthen customer relations by providing Monaco RV owners and leads with around-the-clock access to information about the company’s products and services.

AVALA designed and manages Monaco’s 24/7 call center, which has expanded to include the first road assistance technician program in the RV industry.

Call center agents are available via multiple toll-free numbers for each Monaco brand. The agents are able to assist with dealer locator, product information, technical questions, promotion details and catalog requests.

In addition to providing premier customer service, Monaco’s call center gathers data on sales leads and sends it to the correct dealer for immediate follow-up. Market share has increased steadily over the competition since implementation of the call center.