In today’s digital world, your customers are researching and making purchase decisions without stepping foot into a dealer’s location or talking to a salesperson. It’s projected that by 2020, 85% of customers will manage their entire relationship with a brand without talking to a human (Gartner Research). This shift in the customer journey should not only have you evaluating your content marketing strategy, but it also calls for an evaluation of your most valuable salesperson – your website.
Really, the key to any successful relationship in life is trust. In business, trust is what guides the decision making process and is ultimately what builds the foundation of a positive working relationship. From a manufacturer’s perspective, building trust with your dealer network should be an important initiative for your brand, as it’s the key to a solid sales partnership that benefits both parties.
With a powerful tool like marketing automation, sales reps find themselves with a wealth of data and information at their fingertips (who their prospect is, their interests, their web browsing habits, their pain points, etc.), and it’s crucial to know how to use this information effectively — without being creepy.
If you are a marketer responsible for driving sales through a national dealer network, you know how difficult it is to keep your prospects engaged in the pre-purchase phase of the customer lifecycle. That’s why email marketing and lead nurturing plays such a crucial role in whether or not your prospects will actually buy your product at the end of the day. But in order to implement an effective email marketing and lead nurturing strategy that converts sales, you can’t fly by the seat of your pants.
With 2015 behind us, it’s time to ramp-up your brand’s digital marketing efforts. If you haven’t already started this process, there’s no need to worry, but now is a good time to start defining your strategy. Whether you’re planning a sales event or a year-long campaign strategy, we’ve put together a few key points that every OEM marketing department should consider when developing a digital marketing plan.
If you’re reading this post, there’s a good chance you’ve probably spent hundreds of thousands of dollars - if not millions - on generating leads. You know first-hand how time consuming, expensive, and challenging it is to make the most out of every new lead you acquire. And for high consideration products and services, lead acquisition has a higher cost, and prospects spend a longer time in the buying cycle.
Often times, the post-sale phases of the customer lifecycle are considered to be the responsibility of the customer service department, not the marketing department. Of course, customer service plays an important role in post-sale nurturing, but it shouldn’t be the solitary focus of your efforts. You should treat your post-sale efforts as proactive marketing, not solely as a reactive customer service function.
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